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Ordering Information

Place an order

We accept orders via phone, fax , e-mail, and this web site. After you place your order, we will send you an e-mail acknowledgement of your order.

Place your first order on the web site

You can become a registered user to begin ordering from

Our business and will call hours

We take orders 24 hours a day, 7 days a week via Will Call pickup is available during regular hours 8:00 to 4:30 pm

Ordering without a catalog part number

If you can’t find exactly what you need in the catalog or our website we can help. Give us a call, or fax or e-mail us a description of the product, a drawing, or the manufacturer's part number.

Order delivery times

Most orders are delivered the same or next business day at standard ground rates. More than 98% of the products ordered are shipped from inventory. We use many different carriers in order to provide you with fast deliveries, but if you need a special delivery or would like to pick up your order at our Will Call counters, please let us know. If you prefer a certain carrier, just make your selection when placing your order and type the carrier you wish to use.

Shipping orders outside the United States

We can ship our products throughout the world using air and ocean transportation services. We evaluate international orders from all new customers to determine whether we can accept them.

Small orders

At, we do not have order minimums.

Sales tax

We charge sales tax in California. If you are located in California have a resale card or certificate, e-mail, fax, or mail us a signed copy. If your tax status varies, you can let us know when you place your order using the Special Instructions field at the bottom of the Current Order page.

Returns and exchanges

To return or exchange a product, send it to Western States Hardware. You will be given credit upon receipt of the material. When exchanging a product, return the product and place a new order. A Return Authorization Number is not required.

Product information not shown in the catalog

Call, fax, or e-mail us to let us know what kind of information you need. We have Material Safety Data Sheets (MSDSs) available on request for all products classified as hazardous by OSHA. Additional MSDSs, along with 3-D models and technical drawings, are available for some products on our web site.

Western States Hardware federal tax ID and DUNS number

Our federal tax ID number is 36-1458720. Our DUNS number is 29404068.

Pay your invoice

You can mail your check to us at 1817 Belcroft Ave. South El Monte, CA. 91733 or call us to pay by credit card.